Delivery Leader & Digital Strategist · London

Timothy
Ball

Client-focused leader at the intersection of design, strategy & delivery

25+ years shaping digital products and experiences for the world's leading brands. From hands-on design to running agency operations and leading complex programmes, I bring together creative thinking, strategic clarity, and delivery rigour to make exceptional work happen.

01

What I Do

Client Leadership & Strategy

Building trusted, lasting relationships with senior stakeholders. Translating business goals into compelling digital strategies and guiding clients through complex decisions with confidence and clarity.

Programme & Project Delivery

End-to-end delivery of complex digital products — websites, apps, CMS and eCommerce platforms. Agile delivery, sprint facilitation, budget management and full P&L accountability.

New Business & Pitching

Converting enquiries into wins. Shaping compelling proposals, commercial strategies, and presentations that build client confidence and establish strong foundations for lasting partnerships.

Team & Operations Leadership

Building high-performing delivery teams from the ground up. Developing frameworks, coaching talent, and shaping the operational culture that enables creative and digital agencies to scale.

Creative & Brand Direction

With roots in graphic design and advertising, I bring a creative eye to every project — shaping brand positioning, guiding design direction, and ensuring exceptional quality of output.

Digital Product Strategy

Defining product roadmaps, gathering user feedback, and shaping long-term digital experiences. From mobile apps to global CMS platforms, I connect user needs with business objectives.

02

Experience

Future Platforms Jan 2026 – Present
Lead Project Manager — Go-Ahead London Programme (Contract)
  • Leading programme of work across two digital web app products for Go-Ahead London
  • Running Agile delivery for both products, facilitating sprints and ensuring high-quality outcomes
  • Working on-site with client stakeholders to validate requirements, gather end user feedback, and guide product direction
  • Managing budgets, timing plans and delivery quality with full accountability for project outcomes
Future Platforms Oct 2018 – Dec 2025
Head of Operations & Delivery / Head of Delivery
  • Led client-facing delivery for major brands including Go-Ahead, Virgin Active, Domino's and FirstGroup
  • Built and maintained trusted relationships with senior client stakeholders as strategic advisor and delivery lead
  • Led new business pitches — strategy, commercial planning, proposal development and client presentations
  • Built high-performing project management team from the ground up, establishing delivery excellence across the agency
  • Oversaw P&L performance, ensuring projects delivered on time, on budget and to exceptional quality standards
Amaze Apr 2016 – Sep 2018
Programme Manager — Digital Agency, London
  • Led major client portfolio including De'Longhi Group, Unilever and Lexus UK
  • Shaped website strategy and digital experiences for global brands, working collaboratively to define positioning
  • Managed delivery of global CMS and eCommerce platforms from strategy through design to launch
  • Led digital workspace transformation programme for Unilever IT, defining user needs and product strategy
Saatchi & Saatchi Jan 2014 – Mar 2016
Global & Regional Project Director — Singapore
  • Coordinated global digital marketing programme for Pampers (P&G) with ~$40 million annual scope
  • Managed resource allocation and delivery for a 150+ person team across multiple international offices
  • Led development of global digital toolkits and marketing frameworks
M&C Saatchi Jun 2011 – Dec 2013
Director of Digital Delivery — London
  • Led Digital Hub with 40+ multi-disciplinary team supporting all M&C Saatchi agencies
  • Managed client-facing delivery for O2, Ikea and other major brands across websites, CRM platforms and campaigns
  • Developed agency-wide delivery processes and frameworks, improving quality and consistency of output
Tribal DDB Nov 2006 – Jun 2011
Director of Project Management — Volkswagen Account
  • Led all digital work for Volkswagen including website development and brand campaigns
  • Managed £4M volkswagen.co.uk rebuild with 75-person team, shaping strategy and guiding creative direction
  • Also led digital marketing campaigns for Diageo portfolio including Guinness and Captain Morgan
Earlier Career 1996 – 2006
Ratio One · The Sportsman · Spada · Adval
  • Senior Project Manager roles delivering digital platforms for commercial clients
  • Art Director at Spada — ran creative team, managed clients from brief to delivery
  • Senior Graphic Designer at Adval — digital training design, animations and motion graphics; led a team of 7 designers
03

Brands & Clients

"A career built on trusted relationships — from first pitch to long-term strategic partnerships with some of the world's most recognised brands."

Brand & Website Strategy

Volkswagen Lexus UK De'Longhi Group Unilever Mini

FMCG & Retail

Pampers / P&G Guinness Captain Morgan Budweiser Domino's Ikea

Transport & Telecoms

Go-Ahead London FirstGroup O2 Barclays

Health & Lifestyle

Virgin Active

Agency Background

Tribal DDB M&C Saatchi Saatchi & Saatchi Amaze Future Platforms
04

Skills

Client & Strategy

Client Relationships Digital Strategy Brand Positioning Stakeholder Management Executive Presentations New Business Pitching

Delivery

Agile / Scrum Sprint Facilitation Budget Management P&L Accountability Risk Management QA & Standards

Leadership

Team Building Coaching & Mentoring Recruitment Agency Operations Resource Management

Digital & Product

Website Strategy CMS Platforms eCommerce Mobile Apps Product Roadmapping User Research

Creative

Creative Direction Graphic Design Brand Identity UX Direction Motion Graphics

Education

BA Graphic Design & Advertising (2:1) Foundation Diploma in Art & Design Buckinghamshire New University Loughborough University
05

Get in Touch

Available for new opportunities, contract roles and conversations about what we might build together.